Customer may request for a one-to-one exchange with us within the warranty period. You must provide the original invoice (Either paypal confirmation or BattDepot.com Confirmation) for all exchange transactions. All warranty or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties where warranty can be made. BattDepot.com reserves the right to charge a fifteen percent (15%) restocking fee.

If the original order qualified for free shipping and in the event of the product is returned, the actual cost of the original outbound shipping fee may be deducted from any refunds. If the return product or packaging is damaged or missing parts, the return may be refused.

RMA Procedures

Please follow the below process for returning an order to us.

Step 1

Download RMA form:
PDF RMA Form      requires Acrobat Reader
DOC RMA Form

Fill out the form and email to [email protected]. We will notify you if your return is covered under our warranty/exchange policy within the next business day. If your return is covered, an RMA number will be issued and emailed to you.

Step 2

Once you've obtained your RMA Number, ship and insure your defective product along with the RMA Form enclosed in the package and a copy of the original invoice back to the shipping center for BattDepot.com. The battery must be shipped in protected packaging or the warranty will not remain valid. If the product is NOT shipped out within 7 days of receiving notification of your RMA approval, the RMA number will not remain valid. The package must be prepaid, sent by Regular Mail only with the RMA Number marked clearly on the shipping label.

Step 3

Once we receive your return item, it is sent to our testing facility to determine if the product is defective. If it is in fact defective, BattDepot.com will inform you of the results and will have the option of shipping a replacement unit to you. If the battery is not found defective, you will be responsible for shipping the working battery back to you.